Useless

So i have been a Fnb customer as long as i can remember, so i received this mail on the 13th of March from fnb loans that i can possibly move my loans to Fnb and save up to 30% . I then proceeded to respond to Fnb on the 15th April, i received no feedback and i sent them another email on the 16th. Then on the 21st i logged into online banking and logged a support call and then on the 21st got a email response from Kaylene Cochrane that some one from the loans department will contact me. It is the 29th now and i still havent received any calls. I think your service is atrocious, first of all dont offer a service which is not materailising, dont over promise and under deliver.I am highly disgusted