Useless

I'm treasurer of a voluntary organisation in the disability sector. Last year we had to change the signatories. So we went to Northgate branch, but they couldn't assist us that day. We made an appointment to go week later, last Saturday in October, 2021. We needed access to Internet banking, and we were told that they will contact us. Nothing happened. Then I phoned on 3 January 2022 and referred to another department. They gave me a reference number. I'm still waiting for feedback on the ref number. Phoning them never gets any results. NOW they want us to do at least one transaction, because they want to freeze the account because there has been no transactions on the account. so I went to the Randridge branch where a manager simply said I must preferably deposit money and we must do the Fica thing. And oh... She sees its complicated by our requirement of a co-signature on all transactions. Then I discover the person at the northgate branch gave the co-signature role to the wrong person! I have to call the deposit what in my bookkeeping? So: We can't transact because no Internet banking, which FNB doesn't help us with, but I've got to pay money I don't owe, and we have to do the Fica thing, while one of the signatories is sitting in the Netherlands and we can't pay the creditor for work done. What a clown show: we try to keep things honest, but the bank treats us like *********. We can't even close the account because all the signatories must be present at the same time. Useless, useless, useless, useless.