Useless

So it is already midday and still have had no response from FNB with regards to my refund.

I have now spoken to a Anna, Marvin, Nobisa, Nozipho, Mbali, Phathu and emailed Thuto Masilo and Mrs F Essack and not one of them came back to me with feedback. Not a single phone call or confirmation of to when I can receive my money back. I am so inconvenienced and they just dont care. Useless customer service to say the lease. I am sooo fed up and dont know what to do anymore. Why does this have to take so long to refund me the money which is owed to ME????? You guys are fast to contact a person when a complaint is logged but empty promises cause then you are anyway forgotten and become one of the thousand others. Well I am now fed up and had enough. I am contacting the CEO Jacques Celliers and put this al over social media.