Useless!!!!!!
I am a private client at FNB and I have a business account. Never received such poor service!!!!! After holding on for more than an hour and being transfered back and forward they tell me to phone back they have a system problem, this is pathetic!!!!! Just opened two accounts for my daughters the one was fine but the other one has a hold on they say they are waiting for fica documents WHICH I DID SEND BOTH OF THEM ON ONE EMAIL AND THEY RELEASED THE ONE ACCOUNT BUT NOT THE OTHER. Now this is not on at all!!!! Even when I opened the accounts they spelled my one daugters surname wrong which I also do not understand. Definitly incompotant staff!!!!! Now FNB can phone me back on ********** 126 I will not phone you and hold on for an hour again I have a business to run!!!!!!! the account nr is ********** 5969 sort this out asap. I can not believe I have closed their Nedbank accounts to introduce them to this pathetic service!!!!!!
Good day mona-van-vuuren,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,
Good day mona-van-vuuren,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,