1 reviews | Active since Dec 2014
Useless
I went into FNB to exchange foreign currency and deposit into my account but because I do not have an I.D (only passport with permanent residence) I could not exchange the money. I find this absolutely ridiculous as I have an account with you guys so how is it impossible for the transaction to be processed???
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***