USELESS - 24 DAYS WITHOUT REVERSAL

This is my second complaint regarding the below. I am beyond ****ing irritated. Your Customer resolution centre has escalated my previous complaint *** and NO ONE HAS GOT BACK TO ME YET?! WHY CAN NO ONE FOLLOW UP AND KEEP ME UPDATED, FNB ARE YOU GUYS STUPID? I WANT MY MONEY BACK! I understand that I made an incorrect payment but I need it reversed and the least you assholes can do is keep me updated and contact me back via any means. IT IS NOW 24 DAYS WITH NO FEEDBACK!!!! SOMEONE RESOLVE THIS ****IT.

ORIGINAL COMPLAINT:

I am extremely frustrated with FNB's digital recalls team. I put forward a digital payment reversal/refund request on 29/09 Service Request Number: ***.

Since then I have not received any feedback and my reversal has not been actioned. I have tried seeking assistance from the secure banking chat team and they just run you around in circles, I have been through 5 people so far who cannot help me. I was told to call or email the digital refunds department and I still cannot get a hold of them.

This is beyond ridiculous. The fact that there is no support from a bank who says they provide 24 hour support is absolutely disgusting. On top of that you need to pay a R326 fee for a reversal purely because it was done on the app? Absolute bull****.

All I want is this refund to be actioned. It should not be hard as it was transferred by mistake to a nedbank account number which no longer exists. The least you guys can do is keep a client updated especially when you auto response an SLA of 10 working days. I need an email resolution immediately.