1 reviews | Active since Nov 2017
USELESS
Last week, after calling twice to lay the same complaint may I add; has STILL not been resolved after I was promised 48 hours response and resolution.
Like always, I bought data on my banking app on my cell- 3GB VODACOM for R299 to be exact, and it was never loaded but came off my account.
I called in to log the complaint to have it resolved and here I am, still waiting, still sitting with no data.
Absolute bull****.
Heres my reference number guys, Rq ********** 8220.
Ridiculously disappointed.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)