Useless

Today I went to FNB in Florida to deposit money, I got to the ATM and put in all the required information for the recepient. I then had to insert the money into the ATM, to which this machine decided to return one of my notes, torn and stuck in the ATM and I couldn't pull it out because that would have made it worse. A lady from inside the branch came out to assist me, she looked at the machine and went back inside the branch and came out again with another lady that I assumed was the branch manager. I was assisted with a claim form and informed that the money would be deposited today and I would receive a phone call once that's been done.

That was around 13:00 and it is now 17:33 and my mechanic is still calling me as he hasn't received the money. There's no one replying on social media with this rbjacobs, the branch doesn't answer the phone and when I send emails, I receive an automated response saying my query will be attended to within 24-48 hours. I decided to call the contact centre to see if they can assist and I spoke with a Jacob that informed me that this process could take 2-7 days to resolve.

I'm super inconvenienced because I planned on fetching my car this Friday and driving down to Eastern cape for the weekend, my mechanic couldn't buy spares today. My car is not a priority, he has other cars to attend to and this is an inconvenience for me and him as well. Fvck you very much FNB, you have *****ed me very well