1 reviews | Active since Mar 2011
Useless
After looking at my ebucks rewards, I see FNB didn't reward me for an overdraft which after querying with ebucks, they stated that I only used 450 of my overdraft even though I can clearly see within the month, I had used over 1000 on my overdraft. Ebucks then proceeded to tell me that I need to contact FNB as they use the amount sent by them. I then phone FNB who then push me back to ebucks, I tell the lady to stop pushing the buck and assist to which she just hangs up, this is quite unfair as you expect a customer to use the option and then charge them yet when it's time for rewarding them, you don't.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)