1 reviews | Active since Feb 2010
USELESS...
<br> I can not believe what is becoming of service delivery in SA, its shocking.<br> <br> Struggled to access my online banking from the FNB mobile app as it kept on saying its the wrong password. I then tried doing it via a PC and eventually locked the account.<br> <br> Tried the online feature to reset my password and on the validation stage it kept on saying the card password is incorrect.<br> <br> Call Centre or Branch being the only other options i decided to phone in, what a waste of time and money.<br> The guy said i should follow his instruction on my laptop and send him the error of my pin is incorrect and i will get an answer in 48HOURS.... <br> <br> FNB : Fast to sell you products but very very very slow to resolve issues.<br> <br> Sitting in a foreign region for 2 weeks with no \valid"identification documents for attempting this at a branch. i was just curios on HOW CAN YOU HELP ME now????<br> <br> <br> <br> <br> """
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615457.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615457.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
