Useless

<p>I made a payment to my brother - FNB to FNB - on 13 December. He has not received the money. It is gone from my account but not in his account and we have checked the details and they are correct. I called FNB online banking and they checked and confirmed it has left my account and said they cannot help me, my brother must call them. My brother then called them and they said as it is not in his account they cannot help him, I must call them. He told them I called already and they still refused to help him. We were both on hold for more than 15 minutes each before we got through, only to get this absolute USELESS level of service. I AM FURIOUS. </p>