1 reviews | Active since Aug 2016

01 Aug 2016, 10:39

USELESS

<p>I ordered a laptop through FNB Connect as I needed it for a business trip:</p> <p> </p> <p>To cut a long story short , after 2 weeks of no delivery, I call them and they tell me that the courier cancelled the order because "the client turned away the delivery" - meanwhile I never even saw a courier in 2 weeks</p> <p> </p> <p>1. Why they f*ck would I turn away a delivery I was waiting for. </p> <p>2. Why did the courier not call when they were on the way</p> <p>3. Why did FNB or Digital Planet not call me to inform my order cancelled?</p> <p> </p> <p>Anyway, instead of just re-delivering they cancelled my application and now I have to re-apply for the laptop. But the best part is that it is now 4 days before I leave for my trip and it takes 5 days to deliver.</p> <p> </p> <p>So useless. If it wasnt such a ball-ache to swap banks, I would...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2016, 10:55
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 982768

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)