USELESS

Here we go again! My previous complaint with FNB Wealth still hasn`t been resolved and here I am writing the next one. I got Hi Jacked and held at gunpoint on Monday managed to get out alive and they only got away with my phone, then took 24 hours to get my simswap finalised just to find out that my new device cannot be added as a verified device and that in order to remove my old device from the system they have to block all of my new Cheque and Debit cards, my online banking profile and my cellphone app.

So here I am without any access to any of my accounts 19:30 at night after 32 calls to FNB and all I am trying to do is verify a device or get FNB to send me an OTP of some sort so that I can pay my staff their salaries and all they managed to do is block my online profile!

This is by far the worst experience in my life and to be honest I`d rather be held at gunpoint again than to try and get through to a consultant to assist me and this on a WEALTH account!!!!! It is almost impossible to speak to a consultant, because to speak to a consultant you need to call the numbers provided then type in your ID Nr, and guess what you have to accept a notification on your app, how do you do this if the device is ******???? PLEASE STEER CLEAR OF THIS COMPANY THEY ARE USELESS!