Used to be loyal and proud of FNB. Opposite relationship now. So disappointing. 😞

Fnb opened a new account when I went onto debt review, but kept on charging bank charges on my old bank overdraft account. They say I cannot close it, but keeps on charging over R500 for bank fees for an account that I am not using. I am going on debt review as I don't have money, but think it is okay for charging me so much for bank fees?? This is ridiculous!! If this was not enough, they took my debit order for my life policy early this month and now charge me ANOTHER R115 as I don't have enough in my bank account for the R98 policy. I did not give authorization for the early deduction as I did not received my salary yet. Since not being a Private Client anymore and experiencing financial difficulties they just take more and more and when I ask questions to the people at the bank, or via the call centre, they just tell me that it is what it is.. I feel used and abused!! Worst service in my life!! I kept being an FNB customer when I went on debt review as I was a proud FNB customer. I loved them!! But, all I feel now is disappointment and used as they keep on charging bank fees when I don't use them or give authorization for early deductions. They can just do as they wish and tough for you that needs to pay for a pathetic / no service!! This is not fair, FNB. Would you pay for this service if you were in my shoes??