Use of technology cannot replace a friendly face

My card was about to expire and I was advised via SMS that the card will be couriered to me. I sent in my change of address which was confirmed. A day before the expiry date I still did not have the replacement card nor was I advised via SMS as to the whereabouts. I could not get into the app or internet and had to go to the bank. There I waited more than 45 minutes just to be told the card is in the bank but I have to wait. I was also advised that the app on my phone may still be linked to a previous phone even though it was used after my phone was replaced.