Use lesssss

I have been recieving messages regarding FICA for my kids bank accounts I get onto my app via secure chat I was told to call the number on the message or visit the branch. I made a call to the number which was compliance speak to a consultant who helps with the update with 1 child's account on the other she says the ID number I'm providing is incorrect we did this about 5 times I then pull out the birth cert and confirm the number I provided was correct she says on her end it's captured incorrectly she cannot assist further and she is not mandated to update it. I then said leave a note for the relevant department to contact me she says it's a contact centre, I asked to be transferred to the correct department she just transfers me to the Premier queries desk and now I'm told compliance has to update it. She could see my docs yet refused to update it. FNB is really pathetic.