CA
Carla A

1 reviews | Active since Sept 2014

19 Oct 2019, 20:53

URGENT!STUCK IN FOREIGN COUNTRY WITH NO WAY TO ACCESS MY MONEY. DAY 3 DAY AND STILL FNB HAVE NOT RESOLVED MY PROBLEM

On Wednesday I tried to make a booking on Airbnb but for some strange reason FNB flagged this transaction as ********** and have blocked both my credit and debit card. I have communicated that the transaction is legit and that I need my cards reinstated. I am in a foreign country with no money and no way to pay for anything. My debit orders are now starting to bounce. I have spent over R1275 on airtime phoning FNB for the last 3 days and still my problem has not been resolved. I have spoken to various departments including the ***** department who tell me that my card has been unblocked but yet it's still not working.

This is the worst service I have received from FNB. I am a Private client and my private banker is on holiday and the lady that has taken over her duties just keeps telling me to keep trying to do various transactions.

What is going on??? I need this situation sorted out ASAP, like yesterday. I am in a foreign country with no way to pay for anything!!

Can someone contact me immediately to get this resolves

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