Urgent Unresolved Account Discrepancy – Escalation Required

I am deeply frustrated and disappointed with the way my issue has been handled by FNB. I have reported a serious discrepancy on my account weeks ago, and despite multiple follow-ups, I have not received a clear or consistent explanation. Different consultants have given me conflicting reasons that make no sense, and none have adequately addressed my core concern:

At the time of the transactions in question, I had sufficient funds in my account. Yet, I am now sitting with a negative balance of -R15,046, and nobody at FNB has been able to explain how this happened or resolve the matter.

I have been patient. I have done everything by the book. I provided transaction details, explained my side multiple times, and gave your team ample time to investigate. At this point, I feel ignored and completely let down by the very bank I trusted with my money.

If this is not resolved immediately, I will be forced to take further steps: • I will escalate this to the Banking Ombudsman. • I will go public via social media and other platforms to share my experience. • I will seek legal advice if necessary.

I am demanding a full and urgent review of my account, proper feedback with supporting evidence, and immediate rectification of this error. I deserve transparency and accountability.