Urgent Resolution Required for Blocked Account – Incident: ***

Dear Sir/Madam,

I am writing as the CEO of T and T Organics (Pty) Ltd regarding our blocked business account, number ***, linked to incident reference ***.

It has come to my attention that, in addressing this matter, the bank has taken broad action which has affected multiple accounts that have no direct or indirect involvement in the disputed transaction.

While I fully understand and respect FNB’s duty to investigate and take action where necessary, I respectfully request that all measures be confined to the accounts or individuals directly implicated in the issue. The blocking or restriction of unrelated accounts creates undue hardship and is unjustified without any evidence or involvement in the matter.

I urge FNB to take the following steps: Immediately review and unfreeze or restore access to all accounts that are not connected to the disputed transaction.Ensure that future actions target only the relevant parties, in line with due process and fairness.

Our account was blocked and we were asked to provide supporting documents for our transactions, which we submitted promptly. However, despite compliance, our account remains blocked. Additionally, all other recipient accounts that we paid have also been blocked without clear reasons communicated to us.

We have been informed that someone reported our account as having a business transaction with a person we do not know. We fail to understand how this unrelated matter affects our account status, especially since we have only conducted legitimate business transactions and submitted all necessary documents as requested.

This situation is severely affecting our operations, as we are unable to pay for critical obligations such as electricity and rent. Furthermore, we were told to obtain affidavits from individuals we do not know, which is unreasonable. We have already provided all documents pertaining to the people and companies we transacted with.Provide clarity and communication to affected account holders outlining the reason for the action and the steps to resolve it.

I trust that FNB will uphold its commitment to ethical banking practices and treat all customers fairly. I am available for any clarification you may require and would appreciate written confirmation once the matter has been addressed.

We request an urgent review of this matter and immediate reactivation of our account to avoid further damage to our business.

We trust that FNB will address this issue promptly and improve its processes to avoid such disruptions to compliant business customers in the future.

Thank you for your urgent attention to this matter. We await your swift response.

Yours faithfully,

Joseph A Chief Executive Officer T and T Organics (Pty) Ltd