Urgent Resolution Required

On 26 June, I purchased electricity worth R3000 through your app, but I never received the token. I immediately contacted your in-app support chat and was transferred between several agents. Eventually, one of the agents confirmed that there was an issue on your side and assured me it would be resolved within five working days.

It has now been well over five days, and I have still not received the token or any form of communication or update. R3000 is a significant amount of money, and it’s extremely concerning to think of what could have happened if I did not have extra funds to purchase more electricity.

The lack of urgency, accountability, and communication from your side is unacceptable. I am requesting that this matter be resolved immediately and that I be provided with the token or a full refund without further delay.