Urgent: Request to Update Funeral Policy Payment Records and Resolve Arrears Issue

Dear FNB Funeral Insurance Team,

I am writing to formally raise a concern regarding my funeral insurance policy. For several months, I have been making manual payments towards my policy after realizing that the automatic deduction was not processing. I have consistently made these payments, and I have also submitted all Proof of Payments (POPs) as requested when I contacted your support team.

Despite this, my policy continues to show that it is in arrears by three months. I have called multiple times, used the in-app chat feature, and was told that my POPs were forwarded to the finance department. However, the payment records remain unupdated, and the issue is still unresolved.

This ongoing issue is not only distressing but also undermines my confidence in the handling of my policy. I am requesting the following:

Immediate review and accurate update of all payments made towards this policy.

Clear communication of which months are still outstanding, if any.

A written confirmation that my policy is in good standing once the updates are made.

Information on how this situation will be prevented in the future, should manual payments be necessary again.

Please treat this as urgent. I rely on this cover for peace of mind, and the current state of the account is causing unnecessary stress.

I look forward to your prompt response and resolution.

Sincerely,