1 reviews | Active since Dec 2017
Urgent: Request for Resolution of Escalated Query - CRM Number: ***
I hope this correspondence finds you in good health. I am reaching out to express my deep dissatisfaction with the customer service I have experienced as a Black customer and the ongoing challenges I've faced regarding the handling of my account.
In October 2022, I requested the closure of my private banking account, which FNB inexplicably ignored. Subsequently, I incurred banking fees, leading to a payment of R7300 to avoid adverse effects on my Credit Bureau record after being turned over to the collection department.
Despite repeated attempts to communicate my concerns, my request to downgrade my account since 17/07/2023 has been disregarded, resulting in monthly fees totaling R1100. This, coupled with the perceived exorbitant interest rates and alleged exploitation of financially vulnerable individuals, has left me with no intention of continuing my banking relationship with FNB.
The unresponsiveness of your call center and back office has been a recurring issue, as highlighted by my recent interaction with Pinky at the FNB branch in Heidelberg. She, too, faced difficulties reaching your support channels and had to resort to emailing the back office to address the hold on my account.
Financially, this situation has taken a toll on me, forcing me to continuously pay fees due to the lack of resolution. This was exacerbated when a recent product application reflected negatively on my credit history, affecting not only my finances but also my personal aspirations.
Reference Number: ***NF
This matter was escalated to FNB on March 28, 2023, with reference number ***Q. Despite the assurance of a consultant contacting me within one to two business days, I have not received any correspondence.
Attempts to reach the Collections department at *** have been futile, and my CRM number *** remains unanswered. I sent an email on April 6, 2023, seeking clarification and records, yet there has been no response.
I find myself at a loss on how to proceed. My primary concern is withdrawing my funds and closing the account to cease additional charges. Your urgent attention and resolution to this matter would be greatly appreciated.
Sincerely,
Mr Lamkelo Jaxa
Dear Sir or madam
I hope this message finds you well. I am writing to express my continued dissatisfaction and disappointment with the lack of resolution regarding my escalated query, reference number ***NF.
Despite previous assurances, I have yet to receive any feedback or progress regarding the matter at hand. This ongoing issue has not only affected my financial stability but has now also impacted my employment prospects.
Just today, I received calls informing me of disqualifications from senior positions due to the negative impact of this unresolved matter on my credit profile. Additionally, I was declined by Investec for a position, further compounding the challenges I face.
It is distressing to see the significant repercussions of FNB's handling of this matter, not only on my finances but also on my career opportunities. The lack of communication and resolution has left me feeling abandoned and disregarded as a valued customer.
I urge you to escalate this matter urgently and provide a comprehensive response addressing the issues raised in my previous correspondence. The closure of my account and resolution of associated fees remain a priority, but more importantly, I seek assurances that the adverse effects on my credit profile will be rectified promptly.
Your immediate attention to this matter is crucial, and I eagerly await a swift and satisfactory resolution.
Sincerely,
Mr Lamkelo Jaxa
Dear Sir or madam
I hope this message finds you well. I am writing to express my continued dissatisfaction and disappointment with the lack of resolution regarding my escalated query, reference number ***NF.
Despite previous assurances, I have yet to receive any feedback or progress regarding the matter at hand. This ongoing issue has not only affected my financial stability but has now also impacted my employment prospects.
Just today, I received calls informing me of disqualifications from senior positions due to the negative impact of this unresolved matter on my credit profile. Additionally, I was declined by Investec for a position, further compounding the challenges I face.
It is distressing to see the significant repercussions of FNB's handling of this matter, not only on my finances but also on my career opportunities. The lack of communication and resolution has left me feeling abandoned and disregarded as a valued customer.
I urge you to escalate this matter urgently and provide a comprehensive response addressing the issues raised in my previous correspondence. The closure of my account and resolution of associated fees remain a priority, but more importantly, I seek assurances that the adverse effects on my credit profile will be rectified promptly.
Your immediate attention to this matter is crucial, and I eagerly await a swift and satisfactory resolution.
Sincerely,
Mr Lamkelo Jaxa