1 reviews | Active since Mar 2021
Urgent Request for Rectified Loan Settlement Amount
I am writing to formally lodge a complaint regarding the significant delay and lack of response in relation to my loan settlement amount. Over two months ago, I requested that FNB provide me with a rectified loan settlement amount, as I believe the original amount did not include my Debt Rescue percentage.
Unfortunately, despite numerous follow-ups, I have yet to receive the updated settlement details or any feedback from your team. This delay is severely hindering my ability to proceed with settling my Debt Rescue and is now preventing me from being able to qualify for a car loan, which I had planned for.
The failure to calculate and send me the correct settlement amount within the promised timeframe is not only disappointing but also affecting my financial goals. I trust you can understand the frustration this is causing, and I kindly request that the matter be prioritized for immediate resolution.
I have stated very clearly that I need this matter sorted out ASAP as these are the only accounts outstanding on my debt rescue and I want to buy a car for work purposes.
My last communication after sending the initial complaint was from Sharon Trollip where she just sent me the stock standard not updated settlement letters and me sending the whole story once again with the signed documentation with 0 zero feedback. REALLY?????
I have followe dup and even called the FNB Debt Review centre to be told that there is no way for me to speak to that department, they only communicat over email???
But I am not getting any feedback via email?? So why must I continuously be fighting to get any sort of resolution or any semblance of proper costumer SERVICE from FNB? This is my financials? I am forced to think about going to the Ombuds man because I have ZERO support from FNB??
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I have stated very clearly that I need this matter sorted out ASAP as these are the only accounts outstanding on my debt rescue and I want to buy a car for work purposes.
My last communication after sending the initial complaint was from Sharon Trollip where she just sent me the stock standard not updated settlement letters and me sending the whole story once again with the signed documentation with 0 zero feedback. REALLY?????
I have followe dup and even called the FNB Debt Review centre to be told that there is no way for me to speak to that department, they only communicat over email???
But I am not getting any feedback via email?? So why must I continuously be fighting to get any sort of resolution or any semblance of proper costumer SERVICE from FNB? This is my financials? I am forced to think about going to the Ombuds man because I have ZERO support from FNB??
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