Urgent Request for Reconciliation of Debt Payments and Interest Adjustment

I have been a client of FNB for a long time and maintained an excellent credit record. Unfortunately, I had to voluntarily enter debt review, and while initially with an unreliable company, I switched providers in 2017. During the transition and while court orders were being finalized, FNB withdrew from the debt review process. As a result, what was originally a manageable debt has nearly doubled, leading to years of debt collector harassment and a significant increase in interest.

After making a complaint to Debt Rescue about their lack of support, they finally conducted a thorough reconciliation of my accounts and confirmed that all payments were made in full between 2***. This means that FNB received these payments but continued to claim I owed money and further added interest to my accounts. To my dismay, FNB also restricted Debt Rescue’s access to one of my accounts, preventing it from being paid off.

I am requesting that someone from FNB work closely with me and Debt Rescue to reconcile these payments and identify where the missing funds went. Additionally, FNB needs to remove all the accumulated interest on my account. I have been in debt review since 2016, and I am eager to resolve this matter and move forward.

Please address this issue promptly.