Urgent Request for Paid-Up Letters (***)

I am writing to lodge a new complaint regarding an ongoing issue with finalizing my debt review clearance due to mismatched account references. Although I have received paid-up letters from FNB, they do not align with the new account numbers that were assigned once these accounts were handed over to the legal department.

Key Details Original Complaint ***

Issue to Address Linking Accounts Correctly: I require FNB’s assistance to confirm that the paid-up letters I currently hold correspond to the new account numbers assigned when the account(s) moved to legal. The letters reference old numbers, causing a discrepancy that my debt counselor cannot reconcile. Delayed Resolution: Despite previous follow-ups and referencing my original complaint (***NF), I have not received clear guidance or confirmation from FNB on how to match these old and new account numbers. What I Need from FNB Written Confirmation that the paid-up letters received are valid for the new, legal-department account numbers. Clear Instructions on any additional documentation or steps needed to finalize this process. Timely Response: This matter has been delayed for a considerable amount of time, which continues to hinder my debt review clearance. Conclusion It is vital that FNB helps me associate the paid-up letters to the correct, updated account references. I respectfully request urgent action so I can move forward in completing my debt review process.

Thank you for your prompt assistance.