Urgent Request for Correction – Settled Temporary Loan Still Showing Outstanding

I am writing to formally request the correction of an error on my account regarding a temporary loan I previously held with First National Bank. The loan was settled in full after First National Bank provided a discount, yet it continues to reflect as outstanding on my profile.

Despite fulfilling my financial obligation and closing this loan in accordance with the agreed-upon terms, this incorrect reporting has negatively impacted my credit profile. As a loyal customer, this situation is deeply concerning, and I kindly request your urgent intervention to rectify this matter.

I would appreciate it if you could:

- Ensure my account status is accurately updated to reflect the correct settlement. - Notify the relevant credit bureaus to remove any negative reporting related to this loan.

I trust that First National Bank values its customers and will promptly resolve this issue. Please provide an update on the status of this correction within 3 business days as previously communicated to me on the 25th of April 2025.

Should you require any further information, please feel free to contact me at *** or ***. I look forward to your swift response.

Thank you for your prompt attention to this matter. Sincerely,

Mpho Edwin Khena