Urgent Refund Request

Dear FNB Customer Service,

I am writing to formally lodge a complaint regarding an unresolved system issue that occurred on Friday, 28 November. During a purchase, an amount was deducted from my account even though the transaction failed due to your system problem.

To date, the deducted amount has still not been refunded to my account. I have been calling your customer service daily, and each time I am assured that the funds will reflect by the end of the day. Unfortunately, this has not happened, and the continued delays have been extremely frustrating and inconvenient.

I urgently require access to these funds, and I request that the refund be processed and reflected in my account by the close of business today. This matter has caused significant disruption, and I expect it to be prioritised.

Please treat this complaint with urgency and provide written confirmation once the refund has been processed.