Urgent: Policy Cancellation and Debit Order Reversal Request

I’ve been trying to get in touch with someone at FNB since last week Wednesday—via secure chat, telephonically, and even in-branch—without any success.

I recently took up car and household insurance with FNB. During the call with the consultant, I specifically mentioned that, as premiums are paid in advance, my cover should commence in June, with the first debit order scheduled for 27/05/2025. This should be verifiable on the call recording.

However, my account was debited on 27/04/2025, contrary to the agreement.

Given the lack of response and support on this matter for nearly a week, I’d like the debit order reversed and the policy cancelled with immediate effect. If this is the level of service now, I am genuinely concerned about what to expect should I ever need to claim.

Please confirm once the policy has been cancelled and the funds reversed.