Urgent: Ongoing Issues with Number Porting from FNB Connect to Air Mobile

Dear FNB Connect Support Team,

I am writing to express my frustration and disappointment with the service I have received while attempting to port my number from FNB Connect to Air Mobile (Afrihost). The process has been ongoing since June 11, 2024, and despite daily efforts from Air Mobile to port my number, FNB Connect has blocked the request each time.

Initially, I was informed that the porting was blocked due to an outstanding balance of R0.71. To address this, I was switched to a prepaid plan, and I promptly topped up with R5 to cover the balance. Despite resolving this issue, the porting requests continue to be blocked.

I have contacted FNB Connect daily regarding this matter and have been repeatedly told that it will be escalated. However, as of today, June 19, 2024, no action has been taken, and the issue remains unresolved. This ongoing problem is not only frustrating but is also impacting my business, which relies heavily on my mobile number.

The lack of resolution and poor service are unacceptable. I need this issue to be resolved immediately, as the delay is causing significant inconvenience and potential business loss. I request that FNB Connect take prompt and effective action to facilitate the porting of my number without further delay.

For your reference, my details are as follows:

Name: Cherise Albertse ID: *** Cellphone Number: *** Please advise on the next steps to resolve this matter urgently. Your prompt attention to this issue is crucial.

Thank you for your understanding and cooperation.

Sincerely, Cherise Albertse