Urgent: Lack of Service and Support on Business Account Dispute

Dear FNB Team,

I am writing to express my dissatisfaction with the level of service I have received regarding a dispute on my Business Account.

On Saturday, I placed a call to your support team, and today I followed up by chatting with Buhle Zondi from the Service Recovery team (CCXC). Additionally, I contacted Kenosi Nkosi (Business Banker) twice and sent an email regarding the matter, yet I have received no meaningful assistance or resolution.

As a business client, I pay substantial fees each month with the expectation of professional and timely support. It is extremely concerning that, despite multiple attempts across various channels, I have had to escalate the matter myself just to receive attention. This lack of proactive service is unacceptable.

Clients should not have to complain or follow up repeatedly to receive support that is supposed to be part of the service offering. I urge you to treat this matter with the urgency and seriousness it deserves and to provide a clear resolution timeline. I look forward to your prompt response and action. Kind regards, S.Padayachee