1 reviews | Active since Aug 2017

26 Nov 2018, 10:23

Urgent help requested

Urgent. My father is needing to get into frailcare and nobody has access to his bank account. He is unable to sign for bank statements or power of attorney. Please can FNB help to get those bank statements to frailcare so he can get in? Hospital is discharging him today and he needs to go to the frailcare place. They won’t take him without the bank statements. Please help.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2018, 13:22
Official
Good day Inge, 
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence requesting assistance. 

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)