Urgent help needed, zero help given

Good day,

I have spent the last 3 months trying to get some form of help. I have emailed and called the ***** department who have failed to help me and now no longer responds to my emails.

I am currently living in Sweden and have been using face recognition on my phone to open my online banking. Now my debit card has expired I can no longer access my FNB account via my online banking which is a huge problem for us because we have payments to be made back in SA. I am obviously unable to come into an fnb branch and my FNB cheque card has expired because I haven't been able to come back to SA to apply for a new one.

My account IS STILL ACTIVE but I can’t access it !!!!

I ask you to please assist me ASAP as i have payments that i havent been able to make due to my problem

Thank you