URGENT HELP NEEDED FROM CORRECT DEPARTMENT

Day 3 of going back and forward on Hello Peter and Day 7 of trying to resolve our issue of having NO ACCESS to our accounts overseas. We have had 3 calls from very polite and kind staff - but all say will call you back immediately and then NOTHING ........... getting very frustrated. Can someone please look at ALL our calls and notes made on the system so someone that is able to help us can call us back without us being told , oh it needs to move to another department. Being locked out of your bank cards , online app and internet banking is causing major issues ! Terence and Noelene Botha +64 ********** 61