Urgent Help Needed

<p> </p> <p> </p> <p>Kindly assist</p> <p>As per emails attached below the interest rate on my account should have been changed as per granted consent order and all funds were supposed to have been reversed and as per an email i received on the 19/12/2016 it was confirmed to Debtbusters that the interest rate has been amended and account restructured as per granted consent order but my account was debited again yesterday and as a result my debit orders where returned (unpaid) please assist urgently and advise on way forward.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> <br /> </p> <p> </p> <p>From: Maite ****tsoa ********** <br /> Sent: 13 December 2016 11:28 AM<br /> To: Parsad, Tynisa<br /> Subject: Fwd: FW: Tynisa Michelle Rafferty ********** 128082</p> <p> </p> <p>Dear Tynisa, </p> <p> </p> <p>Please be advised that I tried to contact you however I could not reach you (call ref: 13/12/16: ext9404_@11:18am ********** 355).</p> <p> </p> <p>We acknowledge receipt of your query and would like to apologise for the delayed response. </p> <p> </p> <p>Please be advised that FNB confirmed that they have been debiting your account. This is because the interest rates were not yet changed to match the granted consent order. The consultant I spoke to has sent a request to the relevant department to have the accounts restructured (interest adjustment and balance review) as per the consent order and for the debit orders that have run to be reversed back to you. This will take about two weeks.</p> <p> </p> <p>You can give us a call/email if you have not received the funds at the end of the two weeks so that we can follow up with FNB. </p> <p> </p> <p>To avoid future delays in responses, kindly forward all queries to ********** <p> </p> <p>I trust the above is in order. </p> <p> </p> <p>Should you have any further queries, please feel free to contact us. </p> <p> </p> <p>Sincerely,</p> <p>Maite ****tsoa</p> <p>DebtBusters Client Service Team</p> <p> ********** | www.debtbusters.co.za</p> <p>Operating hours 08h00 - 17h00 Mon-Fri</p> <p> </p>