Urgent: Formal Complaint - Gross Lack of Service & Request for New Commercial Manager

I am writing this to express my extreme dissatisfaction with the service—or lack thereof—provided by my FNB Commercial Manager, Mthokozisi Tshabalala.

I have been assigned to Mthokozisi for the last four years, and the experience has been consistently poor, deteriorating to a 2/10 level of service over the last two years. My primary grievances are:

Total Lack of Communication: He never answers his phone. I am forced to send multiple emails just to get a single response.

Recent Negligence: In the last month alone, I have sent nearly 10 emails with no reply. This past week, I have called numerous times with zero feedback.

Business Impact: I have urgent vehicle finance requirements that are currently stalled because I cannot get hold of my manager. This is actively hindering my company's operations.

I can no longer conduct business under these conditions. I am formally demanding that FNB assigns a new Commercial/Business Manager to my account immediately. I need a partner who is responsive and professional so that I can conclude my pending finance and manage my business effectively.

I look forward to a swift resolution and a call from a senior supervisor who can facilitate this transfer.