URGENT FORMAL COMPLAINT – FNB Complaint Closed While Matter Remains Unresolved

Dear FNB Complaints Department,

I am extremely disappointed and concerned about the way my matter has been handled.

I was contacted by FNB and was falsely advised that I needed to go to a branch for verification and that I should speak to Shawn ****an. When I contacted him, he refused to speak to me and, on a recorded call, abruptly stated that he would not speak to me and that the consultant should go to the “back end”.

I therefore need FNB to explain why I was instructed to contact this person if he was not prepared to engage with me regarding my matter.

I am also extremely concerned that my complaint has been marked as closed, while my matter has clearly not been resolved. My FNB App shows that the investigation has been completed, yet I have not received a proper explanation, outcome, or resolution from FNB.

Why has FNB closed my complaint if the matter has not been resolved and I have not been given a satisfactory outcome?

I am also a victim of the Morita Forestry matter. I personally invested my own money into the company because I genuinely believed it was legitimate. I did not knowingly participate in any ******** activity or *****ulent conduct. I believed in the company and, like many other people, I have suffered financial losses as a result of what happened.

I am extremely distressed that FNB is treating me as though I am a ******** when I have cooperated with the bank, provided explanations and documentation, and have repeatedly tried to resolve this matter. To my knowledge, I have not been charged with any crime, and I should not be treated as guilty without proper investigation and communication.

I have also noticed that FNB continues deducting my monthly banking fees while I am experiencing serious restrictions and difficulties with my banking services. This is unacceptable given the circumstances and the lack of meaningful assistance I have received.