URGENT: FNB Life debited R1,155.16 for a CANCELLED policy using child maintenance funds

Item: FNB (First National Bank)
Rating: 1
Author: TT P

I am writing to report a deeply ********* and potentially ******* series of debits by FNB Life. I am currently unemployed, and FNB has already sent me a formal cancellation email for my funeral policy due to non-payment.

Despite FNB officially cancelling my cover, the bank has now "double-dipped" into my account, processing TWO separate debits of R577.58 (totaling R1,155.16) the moment a deposit was made.

This money was child maintenance, intended for the food and care of my children. FNB is now in a position where they have taken over R1,100 for a policy that they themselves have stated is no longer active. They have taken my children's money for "cover" that does not even exist.

This is predatory "tracking" at its worst. You cannot cancel a contract and then continue to sweep an account for arrears on that cancelled contract without a specific reinstatement agreement.

I demand the following immediately:

Full and immediate reversal of both debits totaling R1,155.16.

A formal apology for debiting an account for a cancelled policy.

Confirmation that all "tracking" instructions on my transactional account related to FNB Life have been removed.

FNB, you have left a mother and her children in a financial crisis for a policy you already cancelled. I expect this to be rectified by close of business.

Helpful (0)

Replies (1)

TT P's updateReviewer Update

05 May 2026, 07:35

FNB, you told me on the phone the policy was active. I never cancelled it. Yet on 21 April you sent me an SMS saying it was cancelled "as per my request." That is a lie in writing.

You took R1,155.16 the same hour my money landed. My children are home missing school because there is no money, their transport/food money was taken by you. I work a half-day job. This was survival money.

You hid these debits under "Payments" so I couldn't dispute them as debit orders. Why would a debit order go under payments??? That is deliberate.

On 21 April you cancelled a policy I didn't cancel and signed my name to it. That is *****ulent misrepresentation.

I want my R1,155.16 reversed TODAY so my kids go to school tomorrow. I don't want a reference number or a callback. The money back.

If it is not done by close of business today I am filing with the FSCA and I am back on this platform every single day until it is resolved.

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TT P's update05 May 2026, 07:35

Reviewer Update

FNB, you told me on the phone the policy was active. I never cancelled it. Yet on 21 April you sent me an SMS saying it was cancelled "as per my request." That is a lie in writing.

You hid these debits under "Payments" so I couldn't dispute them as debit orders. Why would a debit order go under payments??? That is deliberate.

On 21 April you cancelled a policy I didn't cancel and signed my name to it. That is *****ulent misrepresentation.

I want my R1,155.16 reversed TODAY so my kids go to school tomorrow. I don't want a reference number or a callback. The money back.

If it is not done by close of business today I am filing with the FSCA and I am back on this platform every single day until it is resolved.

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