Urgent Escalation – Reversal of Incorrect Unpaid Debit Order Fees

Dear FNB Team, I am writing to escalate an issue that I have raised multiple times, and this time I urgently need someone to assist me as a matter of priority.

Previously, my escalations were ignored, but this time I need my money to be refunded.

Two FNB Life debit orders were successfully deducted from my account on the 30th, only to reflect as unpaid later the same day on the 31st. My account had sufficient funds at the time, yet I have now been charged R115 per unpaid transaction. This is extremely frustrating, and it is unreasonable that I am penalised due to system inefficiencies on your side. My request is straightforward:

Process the debit orders successfully, as the funds were available. Refund the unpaid debit order fees, as these charges are unjustified.

Please do not call me regarding this matter. I work night shifts and will not be able to answer. Kindly respond via my registered email address. I trust that this matter will be treated with the urgency it deserves and resolved promptly.