Urgent

I have been given a run around by FNB consultants advising of 14 days turn around time for a Dispute I have. In 2021, during a pandemic, I am told to wait 14 days to be assisted. I have explained over and over again how urgent this is. The very same consultants who cannot give me a resolution are offering me services. How can one take any more of your products when you simply cannot maintain the current accounts. I am stranded and cannot use my account, I have to ask for favours from other people all because of any inconvenience caused by my bank. No sense of urgency at all from FNB. I need my query resolved, please do not send me any apology. You will see from your customer remarks I have had the same issue since the 11th of February 2021. If service consultants cannot afford to assist me, send my query straight to Lee-Anne van Zyl now.