URGENT CRY FOR HELP – FNB e-BOOKING SYSTEM COMPLETELY NON-FUNCTIONAL AND NO ASSISTANCE AT ALL

To the listed FNB branches linked to Home Affairs:

I am writing this out of absolute desperation. We app**** for our passports online, we paid, and the ONLY thing left is to make a booking at an FNB branch. I have two children under the age of two, and as everyone knows, you cannot enter the branch without a confirmed booking.

But HOW on earth are we supposed to make a booking when FNB refuses to fix its linking system with Home Affairs?

For almost three weeks, I have logged in every single morning at 06:00 to try to book an appointment. There is never availability. The system is simply not working and nobody seems to care. There is no bank in the North West province on this system who can assist us!

We even took a chance and went to FNB Glenwith our two babies, begging them to help us due to how urgent our situation is. Let me make it clear: There was NO ONE willing to assist. Not even to check the system or offer an alternative. We were simply turned away.

Home Affairs tells us we MUST book with a bank. FNB refuses to assist because “you need a booking.” But the booking system does not work. So what must parents do? How are South African mothers with small children expected to cope when even the systems designed to “make things easier” are completely useless?

This experience has been shocking, disappointing and honestly heartbreaking. South Africans are told to trust digital systems, to use banks for convenience , yet when the system fails, there is zero accountability and zero willingness to help. No listed number or email works for any of the banks which I called multiple times – no one answers the phone. It is, however, just more convenient to not do anything about it,

I have heard over and over that Nedbank’s system works smoothly and that they actually assist their loyal clients. Meanwhile, FNB seems content to leave parents stranded with no support.

We urgently need help. We urgently need someone at FNB to fix your booking system or assist us manually. This situation is unacceptable. Please escalate immediately, before I have to pay another cent!