URGENT: Credit Card Limit Reduction Still Unresolved (Case *** / Callback Ref ***)

Dear FNB Team,

I am asking for urgent help with a credit card limit reduction request that has been open since 13 October 2026 and is still not resolved as of 21 October 2026.

WHAT I ASKED FOR I asked FNB Private Clients to reduce my credit card limit by the maximum amount possible, within FNB's credit requirements, and to action it as soon as possible.

WHAT HAS HAPPENED - My request has been answered by explaining why one specific amount cannot be processed, instead of telling me the maximum reduction that can be applied. - The balances I was quoted did not match my latest credit card statement. I sent the statement and asked for the account to be reviewed again. - I escalated to the Credit Card Division and was given callback reference ***. I also asked for a more senior advisor to take over. The advisor has since told me the case (***) is still waiting for feedback from the Credit Team.

WHY THIS IS URGENT My understanding is that interest is still being charged on the account every day because my payment has not been allocated as intended. Each day of delay costs me money. I cannot change the limit myself on the online banking portal, so I depend on FNB to do it.

WHAT I NEED 1. The maximum credit limit reduction that can be processed immediately 2. The resulting credit limit 3. Confirmation that it will be actioned today 4. Confirmation that my payment will be allocated correctly, and that any interest charged because of the delay will be reviewed 5. A named person to contact me: Please contact me by email only, not by phone, as I am in back-to-back meetings all day and cannot take calls. I would appreciate a response today.

Kind regards, Fatima Bagaria