Urgent Concern Regarding Offs**** Transfer

Dear FNB, I am writing to formally raise my concern regarding repeated difficulties I have experienced when attempting to urgently transfer funds to an offs**** account. On several occasions, my transactions have been blocked, and after numerous phone calls I eventually reach the relevant department, only to be told that the restriction is in place to prevent *****. While I understand the importance of ***** prevention, I have signed a waiver accepting full responsibility for these transactions. Despite this, the restrictions are only lifted after lengthy delays. I engaged with my banker, Mr. Nico Smit, who assured me that he would assist. However, more than four weeks have passed without resolution, and each time I follow up, I am told the matter is still “in progress.” This situation is unacceptable. It is my money, and I pay fees for the service your bank is meant to provide. Due to these delays and lack of accountability, I have suffered financial losses. I urge FNB to address this matter promptly and ensure that competent support is provided to clients who rely on your services.