Urgent Concern: Closure of My Daughters’ Accounts Without Notice & Unauthorized Debits and DebiCheck Mandates

1st. I am writing to express my deep concern and disappointment regarding the unexpected closure of the two accounts I opened for my daughters. When I attempted to transfer funds, I was informed that both accounts were closed due to inactivity and that I now need to visit a branch to have them reopened - which is not possible at this stage. At no point was I notified that the accounts were at risk of closure. This lack of communication is not only unacceptable but has caused significant inconvenience. My daughters are currently on holiday with their father, and I had promised to send them money—a promise I am now unable to fulfill because of this oversight. It is simply unreasonable to close accounts without providing prior notice to the account holder. I urgently request an explanation for this process and a resolution that will allow me to access these accounts without delay.

2nd.I am deeply concerned about yet another issue affecting my account. Despite rejecting a DebiCheck mandate from Tracker — a company I have never contacted nor authorized to install any system in my vehicles — an amount of R291.87 was still debited from my account. The original installment of R199.00 was clearly declined, yet the debit still occurred. Furthermore, I’ve noticed that FNBLife appears as an active mandate together with Tracker, even though I did not initiate or approve this either. This raises serious questions about how unauthorized mandates and debits are being processed. How can FNB continue to allow debit orders from entities I’ve not agreed to engage with? I urgently request that this matter be thoroughly investigated and resolved. This is part of a string of complaints I’ve raised over the past three months, and the lack of consistent resolution is unacceptable. What is going on with FNB’s systems and oversight?

I expect a prompt and transparent response, along with a clear plan to rectify these recurring issues.

I look forward to your prompt and constructive response.