KK
KERSTINN K
1 reviews | Active since May 2013
02 Oct 2025, 10:37
Urgent Complaint: Unauthorised Debit and Cancellation Request – FNB Vehicle Insurance
I am writing to formally raise a complaint regarding my vehicle insurance. I have sent three emails in total—two last month and one yesterday—requesting the cancellation of my vehicle insurance policy. Despite this, my account was debited this month.
I have not received any response or communication from FNB Vehicle Insurance regarding my cancellation request. I do not wish to receive any calls; I expect that the debited amount be credited back to my account immediately.
Additionally, I request that my insurance details be removed from the FNB app, as I am now insured with another provider.
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KERSTINN K's updateReviewer Update
02 Oct 2025, 14:35 “Despite my clear instruction that the debit order must be refunded, I am still receiving emails and calls. I expect this matter to be resolved immediately and the refund to be processed without further delay.” WHAT AM I BEING CALLED FOR . I PROVIDED A REFERENCE WHERE I EMAILED ON THE 4TH SEPTEMBER TELLING FNB TO CANCEL MY DAMN INSURANCE !!!!!! I HAVE HAD TO PAY TO ****ING INSURANCE PREMIUMS FOR THIS MONTH !!!!!!!
KK
KERSTINN K's update02 Oct 2025, 14:35
Reviewer Update
“Despite my clear instruction that the debit order must be refunded, I am still receiving emails and calls. I expect this matter to be resolved immediately and the refund to be processed without further delay.” WHAT AM I BEING CALLED FOR . I PROVIDED A REFERENCE WHERE I EMAILED ON THE 4TH SEPTEMBER TELLING FNB TO CANCEL MY DAMN INSURANCE !!!!!! I HAVE HAD TO PAY TO ****ING INSURANCE PREMIUMS FOR THIS MONTH !!!!!!!