SH
Shahieda H

1 reviews | Active since Jul 2021

01 Aug 2024, 15:11

Urgent Complaint Regarding Unauthorized Credit Card Account

Dear FNB Customer Service,

I am writing to express my deep concern and frustration regarding a serious issue with my credit report that has come to my attention. According to your records, there is a credit card account listed under my name dating back to 2014. I would like to categorically state that I have never app**** for, nor have I ever owned, a credit card with FNB.

This situation has become particularly distressing as it has surfaced during my recent application to purchase my 100th cause. It is perplexing and troubling that after 11 years, this issue is now causing complications. Throughout all these years, I have successfully obtained financing without any mention or impact of this alleged credit card. This raises significant questions about the accuracy and legitimacy of the account reflected on my name.

I demand an immediate and thorough investigation into this matter. I request that someone from FNB contact me as soon as possible to provide a detailed explanation of how this erroneous account came to be associated with my name and why it has only now been flagged as an issue. It is imperative that this matter is resolved swiftly to prevent any further negative impact on my financial transactions and creditworthiness.

Please treat this complaint with the urgency it deserves. I expect a prompt response and resolution to clear my name from any association with this unauthorized credit card account.

Thank you for your attention to this matter. I look forward to your immediate response.

Kind regards, Visham Panday

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Replies (1)
SH
Shahieda H's update03 Aug 2024, 13:04
Reviewer Update
Good Day

I am extremely frustrated and angered by a serious error regarding an alleged Discovery credit card account under my name. I have never app**** for or owned any such credit card, yet there is a substantial amount claimed to be associated with me from 2014. Let me be clear: I have only one legitimate account with Discovery, and this alleged credit card is absolutely not mine.

This issue is causing significant harm, impacting my credit score and reputation. I recently app**** for and secured two vehicle finances without any issues. Now, as I am trading in my car, this incorrect information has surfaced, unfairly casting doubt on my creditworthiness. It is unacceptable that I should be blindsided by such incompetence.

To make matters worse, despite my attempts to address this issue, I have not received any proper feedback or resolution. This lack of response only compounds my frustration and concern.

I have always maintained a strong credit record, and I demand an immediate resolution. Specifically, I require:

1. A detailed copy of the credit bureau listing for this account.
2. A copy of the most recent statement for this supposed credit card.

I also expect a comprehensive investigation into how this error occurred, along with an urgent correction to my credit report. Furthermore, a formal apology is warranted for the distress and inconvenience this situation has caused. If this matter is not resolved promptly, I will not hesitate to take legal action.

Please provide your contact details immediately so we can address this issue without delay. This is not a simple request; it is a demand for justice and fairness. I look forward to a swift and satisfactory resolution.

Name: Visham Panday
ID Number: ***

Kind regards,
Visham Panday