Urgent Complaint Regarding Unauthorised Change of Revolving Loan to a "with Legal Dba

:Urgent Complaint Regarding Unauthorised Change to Revolving Loan Debit Order

Dear FNB Complaints Department,

I am writing to formally lodge a complaint regarding a serious issue with my FNB revolving loan account.

I have maintained my revolving loan diligently over the years and have never missed a single payment. However, I was shocked to discover that the debit order for this loan was inexplicably stopped from my primary FNB cheque account and instead redirected to a new, unfami**** linked account labelled “With Legal DBA.” This change was made without my knowledge or consent.

I have contacted numerous consultants in an attempt to understand what happened and to find out who authorised the change. Unfortunately, I have been passed around between departments — from general consultants to the legal team, and from there to the revolving loans department — with no one providing clear answers or resolution.

This issue has now begun to negatively affect my financial standing and credit profile, as I am unable to apply for new credit due to this unexplained change. Despite being a loyal private client with FNB for over a decade, I feel that I am being treated like a new or unknown customer, with no regard for my history with the bank.

I also urgently a pdf Statement from that account by tomorrow.

I urgently request that this matter be investigated thoroughly, and that:

1. The reason for the creation of the “With Legal DBA” account be clearly explained;

2. The responsible party who authorised the change be identified;

3. The debit order be reinstated on my original FNB cheque account;

4. My credit record be corrected to reflect my consistent payment history.

This situation is extremely distressing and unacceptable, especially from a bank I have trusted for so long. I expect a prompt resolution and a formal response to this complaint within 7 business days.

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