Urgent Complaint Regarding *****ulent Transaction and Honouring Fe

To Whom It May Concern,

I am writing to formally lodge a complaint regarding a *****ulent transaction that occurred on my account on Friday, 17 May 2025. The incident involved unauthorized access, where all the funds in my account were taken, including an extension into my overdraft facility.

While I appreciate that the *****ulent amount has since been refunded, I was extremely disappointed to find that I was still charged an R200 honouring fee due to insufficient funds in my account at the time the *****ulent transaction occurred.

This charge is deeply unfair, as the transaction was not authorized by me, and the insufficiency of funds was not due to my actions but rather a direct result of the *****. I should not be held financially responsible for the consequences of ******** activity that targeted me.

I respectfully request a full reversal of the R200 honouring fee charged to my account. Though R200 may not seem significant, in the current economic climate, every cent matters — and more importantly, this is about principle and fairness.

Thank you for your urgent attention to this matter.