Urgent Complaint Regarding Poor Service and Unauthorized Charges

I am writing to express my extreme frustration and disappointment with the service I have received from FNB. My experience has been nothing short of appalling, and I feel compelled to bring these issues to your attention. I had a Chegg membership, which I paid for using my FNB credit card. When my card expired, FNB delivered my new card to the wrong address and contacted me at the incorrect number. Despite my efforts to resolve this issue, I found it incredibly difficult to get any support from FNB. Since the beginning of September, I have been charged R16 daily for a transaction I cancelled with the online supplier. I have contacted your service department countless times, only to be told that I should contact the supplier directly. To make matters worse, a representative named Bongiwe rudely informed me that I should sort this problem out myself, as FNB was not involved in the original contract.

This level of service is unacceptable. It is outrageous that FNB deducts R16 from my account daily for a cancelled transaction. I demand immediate action to stop these unauthorized charges and a full refund of the amounts deducted since the beginning of September.

I expect a prompt and satisfactory resolution to this matter. If this issue is not resolved immediately, I will have no choice but to escalate my complaint to higher authorities and consider switching to a different bank