Urgent : Complaint regarding mishandling of funds and persistent ***** on my account

I am writing to express my extreme dissatisfaction and frustration with the way the ongoing ***** on my account has been handled over the past 6months.I am 69years old. As a retired pensioner, I have entrusted your bank with the little funds I have and the level of service and attention I have received has been nothing short of appalling. Despite numerous attempts to resolve this issue, I am still facing large unauthorized transactions on my account weekly, which is causing me significant stress and financial hardship. The only resolution offered by the ***** department has been to temporarily place my account and cards on hold and instruct me to go to the branch for a new card, I am now on my third card and the matter persists. The following points highlight my concerns:

* LACK OF COMMUNICATION Over the past 6months, I have repeatedly contacted the bank regarding the *****ulent activities on my account and logged ***** cases as per required process. However I have received minimal communication and updates on the status of the investigation. This lack of transparency is unacceptable and has left me feeling neglected and unsupported

*INEFFICIENT RESOLUTION PROCESS : despite providing all necessary documentation and cooperating fully with the banks investigation process, the *****ulent activities continue to persist. It is evident that the measures taken so far have been ineffective in safeguarding my account and addressing the root cause of the problem

* FINANCIAL HARDSHIP As a retired pensioner, I rely heavily on my savings to cover my day to day expenses. The ongoing ***** has severely impacted my financial stability, and the prolonged resolution process has exacerbated my situation. I trusted your bank to protect my hard earned money, and this trust has been severely undermined.

*EMOTIONAL DISTRESS The continuous unauthorized transactions and the banks inadequate response have caused me immerse emotional distress. It is disheartening to see how little regard the bank Has for the well-being of its customers, especially those who are vulnerable like myself

I require immediate action to rectify this situation - a thorough and expedited investigation into the *****ulent activities on my account - Immediate cessation of all unauthorized withdrawals - Full reimbur*****t of all *****ulent charges -Clear and consistent communication regarding the progress of the investigation - Assurance that my account will be secure going forward

I urge FNB to take this matter seriously and provide the resolution and support that I, as a loyal customer, deserve