Urgent Complaint Regarding Confidential Statements Sent to Ex-Employee

I am writing to express my deep concern regarding the mishandling of my confidential account statements. Despite my repeated attempts to resolve this issue, the problem persists, and I feel compelled to escalate this matter.

For several months now, my account statements have been emailed to an ex-employee, despite assurances from FNB call centre that her email address is not on your system. (despite me receiving emails that CC her).

This is a serious breach of confidentiality and trust. I have contacted your customer service team twice to address this issue, but the responses have been unsatisfactory. During my most recent 20 minute call to *** on 02/04/2025 at 08H52, I was transferred to four different representatives, and the last person I spoke to was unable to provide me with a reference number for my call. While I received an in-contact notification, it does not confirm what changes were made to resolve the issue.

This situation is unacceptable. As the account owner, I should have the option to manage email recipients for my statements online to ensure my privacy and security. I urge you to take immediate action to rectify this issue and provide me with a clear explanation of the steps taken to prevent such breaches in the future.

I look forward to your prompt response and resolution of this matter.

Sincerely, ***